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Need support? Have a question? Running into a problem? We're here to help.


Help Center

Search FAQs and BlockFi’s useful content at your convenience.

Contact Support

Let us know what you’re looking for by chatting with us. If your inquiry cannot be quickly answered, one of our client service specialists will personally review and respond.

Phone

Phone support is available for all of our clients who are looking to speak to a Client Service Representative. We may be reached at 646-779-9688.  Available Monday - Friday from 9:30AM - 5PM ET.

Loans

Have a BlockFi Loan and need assistance?


Private Client

Our dedicated Private Client Team is focused on developing long-term relationships with BlockFi’s institutional clients. Account sizes are typically in the $5mm+ range and include UHNW, single- and multi-family offices, pensions, endowments, foundations, and corporate clients.

For more information on becoming a Private Client, please contact privateclientinfo@blockfi.com

Institutional Sales

BlockFi Global Digital Markets bridges the gap between traditional funds & market makers and the world of crypto. We finance, execute, margin, and short bitcoin like your current prime brokers, including enterprise-grade reporting. Our team has over 100 years of experience from the world’s largest and most well-respected financial firms.

For more information on institutional execution and financing services, please contact institutions@blockfi.com

Partnerships

Become a BlockFi partner and start earning passive income by introducing your audience to the best financial tools for crypto investors.

Reach out to partnerships@blockfi.com for more information.

Security

BlockFi’s Security Team is happy to answer any of your questions regarding the safety of our systems and processes we use to safeguard funds. If your issue is regarding the support of your account, it's fastest to contact Support directly. This includes issues with KYC, password resets, withdrawal transactions, and 2FA resets.

For non-support related Security questions, please contact security@blockfi.com

Headquarters

Jersey City, New Jersey


News from BlockFi

For all reporter inquiries, please contact press@blockfi.com with the details of your request and deadline. We will get back to you as soon as possible.

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Knowledge Base

Choose a category to get started, or select from the list of FAQ's below


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Digital currency is not legal tender, is not backed by the government, and crypto accounts held with BlockFi are not subject to FDIC or SIPC protections. Digital currency values are not static and fluctuate due to market changes. Not all products and services are available in all geographic areas and are subject to applicable terms and conditions. Eligibility for particular products and services is subject to final determination by BlockFi. Rates for BlockFi products are subject to change.
See BlockFi.com/terms for more information.
2021 © All Rights Reserved.
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Digital currency is not legal tender, is not backed by the government, and crypto accounts held with BlockFi are not subject to FDIC or SIPC protections. Digital currency values are not static and fluctuate due to market changes. Not all products and services are available in all geographic areas and are subject to applicable terms and conditions. Eligibility for particular products and services is subject to final determination by BlockFi. Rates for BlockFi products are subject to change.
See BlockFi.com/terms for more information.
2021 © All Rights Reserved.